FAQ
How do I find my perfect size? A: Check our detailed size guide on each product page. We provide measurements for waist, hips, and inseam to help you find your ideal fit. When in doubt, we recommend sizing up for maximum comfort. Still unsure? Contact our customer service team—we're here to help!
Q: Do you offer international shipping? A: Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Q: Can I change or cancel my order? A: Orders can be modified or cancelled within 24 hours of purchase. After that, your items are already being prepared for shipment. Contact us immediately at [email] if you need to make changes.
Q: Do you offer gift cards? A: Yes! Curvaflex gift cards are available in various denominations and make the perfect gift for the fitness lover in your life.
Products & Care
Q: What materials are your products made from? A: We use premium, performance fabrics including moisture-wicking blends, four-way stretch materials, and breathable composites. Each product page lists specific fabric composition and care instructions.
Q: How do I care for my Curvaflex items? A: For best results: machine wash cold with similar colors, avoid fabric softeners (they can break down performance fabrics), and hang or lay flat to dry. Avoid high heat to maintain elasticity and shape.
Q: Are your products squat-proof? A: Absolutely! Our leggings and bottoms are designed with opacity and coverage in mind. We test every piece to ensure you can move confidently through any workout.
Q: How long do Curvaflex products last? A: With proper care, our products are designed to last for years. Many customers report their Curvaflex pieces looking new even after 100+ washes!
Sizing & Fit
Q: I'm between sizes. Should I size up or down? A: We generally recommend sizing up if you're between sizes, especially for compression pieces. Our designs are meant to support without restricting.
Q: Do your sizes run true to size? A: Yes! Our sizing follows standard measurements, but every body is unique. We recommend checking the specific measurements in our size guide rather than relying solely on letter sizes.
Q: What if the fit isn't right for me? A: We offer easy returns and exchanges within 30 days of purchase. See our Returns section below for full details.
Q: Do you offer plus sizes? A: Yes! We believe fitness is for every body, and our size range reflects that commitment. Check individual product pages for available sizes.
Returns & Exchanges
Q: What is your return policy? A: We offer 30-day returns on unworn, unwashed items with original tags attached. Items must be in original condition for a full refund or exchange.
Q: How do I start a return or exchange? A: Visit our Returns Portal or contact customer service at [email]. We'll provide a prepaid return label and guide you through the process.
Q: Are there any items that can't be returned? A: For hygiene reasons, underwear and intimates are final sale unless defective. All other items can be returned within our 30-day window.
Q: How long does it take to process a refund? A: Once we receive your return, refunds are processed within 5-7 business days. You'll receive an email confirmation when your refund has been issued.
Shipping & Delivery
Q: How long does shipping take? A: Standard shipping typically takes 5-7 business days. Express options are available at checkout for faster delivery.
Q: Do you offer free shipping? A: Yes! We offer free standard shipping on orders over $75. Promotional offers may vary—check our homepage for current deals.
Q: How can I track my order? A: You'll receive a tracking number via email once your order ships. You can also track your order through your Curvaflex account.
Q: My package hasn't arrived. What should I do? A: Check your tracking information first. If your package shows as delivered but you haven't received it, contact us immediately at [email] and we'll investigate.
Account & Payment
Q: Do I need an account to shop? A: No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster checkout in the future.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure? A: Absolutely. We use industry-standard encryption to protect your personal and payment information. Your security is our priority.
Company & Community
Q: Where is Curvaflex based? A: [Add your location here]
Q: Do you have a physical store? A: [Adjust based on your business: "We're currently online-only, bringing Curvaflex directly to your door!" or "Visit us at [location]"]
Q: How can I become a Curvaflex ambassador? A: We love working with passionate fitness enthusiasts! Email us at [email] with information about yourself and why you'd love to represent Curvaflex.
Q: Do you offer wholesale or bulk ordering? A: Yes! For wholesale inquiries, please contact [email] with details about your business.