Shipping Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Curvaflex, we're committed to getting your order to you quickly and safely. Here's everything you need to know about our shipping process.
1. Shipping Locations
Domestic Shipping
We currently ship to all 50 U.S. states, including:
- All 50 states
- Washington D.C.
- Puerto Rico
- U.S. Military addresses (APO/FPO/DPO)
International Shipping
We ship to over [XX] countries worldwide, including:
- Canada
- United Kingdom
- European Union
- Australia
- New Zealand
- [Add other regions/countries]
Note: Some remote locations may have limited shipping availability. Check availability at checkout.
2. Shipping Methods & Delivery Times
Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.95 (FREE on orders $75+) |
| Express Shipping | 2-3 business days | $12.95 |
| Overnight Shipping | 1 business day | $24.95 |
International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| Canada | 7-10 business days | $15.95 |
| UK & Europe | 10-14 business days | $19.95 |
| Australia & NZ | 12-16 business days | $22.95 |
| Rest of World | 14-21 business days | $25.95 |
Note: Delivery times are estimates and may vary based on location, customs clearance, and carrier delays. Business days exclude weekends and holidays.
3. FREE Shipping
Qualify for Free Shipping:
- Orders $75 or more receive FREE standard shipping within the U.S.
- Discount automatically applied at checkout
- Does not apply to express or overnight shipping
- Cannot be combined with other shipping promotions
Free Shipping Promotions:
Watch for special promotions offering free shipping on all orders! Subscribe to our newsletter to be the first to know.
4. Processing Time
Standard Processing:
- Orders are typically processed within 1-2 business days
- Processing time is in addition to shipping time
- Orders placed on weekends/holidays are processed the next business day
Peak Season Processing:
During high-volume periods (holidays, major sales), processing may take:
- 2-4 business days during peak seasons
- We'll notify you of any delays via email
Custom/Made-to-Order Items:
- Processing time: 7-14 business days
- Clearly marked on product pages
- Cannot be expedited
5. Order Tracking
How to Track Your Order:
Email Notification:
- You'll receive a shipping confirmation email with tracking number
- Email includes carrier information and estimated delivery date
- Click the tracking link to monitor your package in real-time
Account Dashboard:
- Log in to your Curvaflex account
- View order status under "My Orders"
- Click tracking number for detailed updates
Customer Service:
- Contact us at [support@curvaflex.com] with your order number
- We'll provide tracking information and delivery updates
Tracking Updates:
- Tracking typically updates within 24 hours of shipment
- Allow 24-48 hours for first scan by carrier
- Contact us if tracking hasn't updated after 48 hours
6. Order Confirmation & Verification
What to Expect:
- Order Confirmation Email: Sent immediately after purchase
- Processing Notification: Sent when your order enters processing
- Shipping Confirmation: Sent when your order ships (includes tracking)
- Delivery Notification: Sent when package is delivered
Verification Requirements:
For your security, we may require additional verification for:
- Large orders (over $500)
- Orders shipped to addresses different from billing address
- International orders
- First-time customers with express shipping
7. Shipping Addresses
Accuracy is Important:
- Double-check your shipping address before completing checkout
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Address changes must be requested within 2 hours of order placement
Address Changes:
Before Shipment:
- Contact us immediately at [support@curvaflex.com]
- Include order number and correct address
- We'll update the address if the order hasn't shipped
After Shipment:
- Address cannot be changed once package has shipped
- Contact the carrier directly to attempt address correction
- Additional fees may apply
P.O. Boxes:
- We accept P.O. Box addresses for standard shipping
- Express and overnight shipping cannot be delivered to P.O. Boxes
- Use a physical address for expedited orders
Military Addresses (APO/FPO/DPO):
- Standard shipping rates apply
- Delivery times: 10-21 business days
- No express shipping available
- Packages cannot be tracked once they reach military facility
8. International Shipping Details
Customs & Duties:
- Customer is responsible for all customs duties, import taxes, and fees
- These fees are determined by your country's customs office
- Curvaflex cannot predict or control these charges
- Packages may be held by customs for inspection (causing delays)
Customs Documentation:
- We provide all necessary customs forms
- Commercial invoice included with international shipments
- Declared value reflects actual purchase price
Restricted Items:
Certain items may be restricted or prohibited in your country:
- Check your local customs regulations before ordering
- Curvaflex is not responsible for packages seized by customs
- No refunds for packages refused or returned due to customs issues
International Returns:
- See our Refund Policy for international return procedures
- Customer pays return shipping costs
- Original shipping costs are non-refundable
9. Shipping Carriers
We partner with trusted carriers to ensure safe delivery:
Domestic:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
International:
- USPS International
- DHL Express
- FedEx International
Note: Carrier selection is based on destination and shipping method. Carrier cannot be chosen by customer.
10. Delivery Issues
Package Not Received:
If tracking shows "Delivered" but you haven't received your package:
- Check common delivery locations:
- Front porch, back door, side entrance
- Mailroom or leasing office (apartments)
- With neighbors or household members
- Inside storm door or garage
- Verify delivery address:
- Confirm the address on your order confirmation
- Check if package was delivered to an old or alternate address
- Contact the carrier:
- Use tracking number to inquire with carrier
- File a claim for lost package
- Contact Curvaflex:
- Email us at [support@curvaflex.com] within 7 days of delivery date
- We'll investigate and work to resolve the issue
- We may file a claim with the carrier on your behalf
Damaged Packages:
If your package arrives damaged:
- Do not discard packaging - keep all materials
- Take photos of damaged box and contents
- Contact us immediately at [support@curvaflex.com]
- Include photos and description of damage
- We'll arrange for replacement or refund
Lost Packages:
If tracking shows no movement for 10+ days:
- Contact us at [support@curvaflex.com]
- We'll initiate an investigation with the carrier
- Once confirmed lost, we'll:
- Ship a replacement (if item is in stock), OR
- Issue a full refund
11. Delivery Signature Requirements
Standard Shipping:
- No signature required for orders under $200
- Package will be left at delivery address
High-Value Orders ($200+):
- Signature may be required upon delivery
- Carrier will leave notice if recipient not available
- Package can be picked up at carrier facility or redelivery scheduled
Request Signature:
- Add signature requirement at checkout
- Additional fee: $5.00
- Ensures package security
12. Undeliverable Packages
Refused Delivery:
If you refuse delivery:
- Package will be returned to Curvaflex
- You'll be charged return shipping costs
- Refund will be issued minus shipping fees (both ways)
Unclaimed Packages:
If package is not claimed within carrier's holding period:
- Package will be returned to Curvaflex
- Original shipping costs are non-refundable
- Return shipping costs will be deducted from refund
- Restocking fee may apply
Wrong Address:
If package is returned due to incorrect/incomplete address:
- Original shipping costs are non-refundable
- Customer must pay for reshipment
- Address will be verified before reshipping
13. Multiple Addresses
Shipping to Different Addresses:
Currently, each order can only be shipped to one address. To ship to multiple addresses:
- Place separate orders for each shipping address
- Contact us for bulk/corporate orders with multiple ship-to addresses
Splitting Orders:
Orders cannot be split after placement. If you need items shipped separately:
- Place separate orders at checkout
- Contact us within 2 hours of ordering - we may be able to help
14. Expedited Processing
Need it Fast?
For urgent orders:
- Select express or overnight shipping at checkout
- Orders placed before 2 PM EST ship same day (Monday-Friday)
- Orders placed after 2 PM EST ship next business day
- Expedited processing does not apply to custom/made-to-order items
Holiday Rush:
During peak seasons, expedited processing may not be available. Order early to ensure delivery by your needed date!
15. Gift Shipping
Sending a Gift?
- Check "This is a gift" at checkout
- Add a personalized gift message (optional)
- Prices will not be shown on packing slip
- Gift receipt included instead of regular invoice
Gift Wrapping:
- Currently not available
- Items arrive in standard Curvaflex packaging
Multiple Recipients:
Each gift requires a separate order with unique shipping address.
16. Holiday Shipping Deadlines
To ensure delivery by major holidays, please order by:
| Shipping Method | Order By | Delivers By |
|---|---|---|
| Standard Shipping | [Date] | [Holiday] |
| Express Shipping | [Date] | [Holiday] |
| Overnight Shipping | [Date] | [Holiday] |
Note: Deadlines are updated seasonally. Check our homepage for current holiday shipping cutoffs.
17. Weather & Carrier Delays
Beyond Our Control:
Delivery may be delayed due to:
- Severe weather conditions
- Natural disasters
- Carrier delays or service disruptions
- Customs processing (international orders)
- Government holidays
- Pandemic-related restrictions
What We'll Do:
- Monitor your shipment
- Notify you of significant delays
- Work with carriers to expedite delivery when possible
Note: Curvaflex is not responsible for delays beyond our control. Shipping fees are non-refundable in these cases.
18. Backorders & Pre-Orders
Backordered Items:
- Clearly marked on product page
- Estimated restock date provided
- You can order and we'll ship when available
- No charge until item ships
Pre-Orders:
- Available for upcoming releases
- Ship date clearly stated
- Charged at time of order placement
- Cannot be combined with in-stock items (separate orders)
19. Order Changes & Cancellations
Before Shipment:
- Contact us within 2 hours of ordering
- Email [support@curvaflex.com] with order number
- We'll do our best to accommodate changes
- Cannot guarantee changes once order is processing
After Shipment:
- Orders cannot be changed or cancelled
- You may refuse delivery or return items per our Refund Policy
20. Shipping Promotions
Current Offers:
- Check our homepage for active shipping promotions
- Promotions cannot be combined unless stated
- Exclusions may apply
Subscribe for Exclusive Offers:
Join our email list for:
- Early access to free shipping events
- Special shipping discounts
- VIP shipping benefits
21. Contact Us
Questions about shipping? We're here to help!
Customer Service:
📧 Email: [support@curvaflex.com]
📱 Phone: [your phone number]
💬 Live Chat: Available Mon-Fri, 9am-6pm EST
Shipping Inquiries:
📧 Email: [shipping@curvaflex.com]
Response Time: We typically respond within 24 hours on business days.
22. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to our customers.
Our Shipping Promise
At Curvaflex, we're committed to getting your order to you safely and efficiently. While we can't control every aspect of the shipping process, we promise to:
- Process your order quickly and accurately
- Partner with reliable carriers
- Keep you informed every step of the way
- Resolve any issues promptly and fairly
Thank you for choosing Curvaflex!